Terms and conditions - Eusneaker
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Terms and conditions

Retailer Identification

Updated le 30/07/2018
Marka Ayakkabı Spor malzemeleri Satış ve Pazarlama


Customer Service:

Email : sales@eusneaker.com

Monday-Friday: 8am-5pm

Application of the Terms and Conditions

The acceptance of the terms and conditions of sale there implies the enforcement of these conditions. They apply to all orders placed by the customer on the site eusneaker.com They involve a contract between eusneaker.com and the customer.

These general conditions of sale may be subject to amendment, the version that applies to the customer order is the version that is on the site on the date that the customer places their order. Changes to to these terms of sale are binding for eusneaker.com customers purchasing after they are posted on line and cannot be applied retrospectively to transactions previous to this date.

All site users must respect the general conditions of sale.

Validity of Our Offers


The items displayed on the site are available while stocks last.
eusneaker.com will notify the customer by email should an unavailable item be ordered. In the case of a debit or payment of an item that is not available, eusneaker.com commits to propose a credit note or refund to customers within 15 days. The order will be cancelled automatically.

Presentation of Products

The items available are described and presented with as much precision as possible. The customer is to read the description of each product in order to know the specific details and properties. The customer needs to inform themselves before placing their order. The choice and purchase of a product is the sole responsibility of the customer.
However, should an error or omission occur within the information, eusneaker.com cannot be held responsible. All customers are encourraged to inform eusneaker.com of any error that can be found in a product description.

Creation of an account

To place an order, the customer must first of all create a customer account. The following details must be completed: email address, title, surname, first name, gender, date of birth, delivery address, telephone number. The customer is then asked to create a password. This information will not be passed on to third parties.
The customer must povide complete and exact information. Any inpersantion, identity theft or false information could lead to the closure of a customer account and may result in prossecution. Multiple inscriptions, use of a customer account by multiple people or otehr fradulent activity may result in termation of the customer registration.

Price of products

Eusneaker.com reserves the right to change its prices at any time but products are invoiced at the price applicable when the order is registered.

An invoice is issued by eusneaker.com The invoice is available to be downloaded from the website once the order has been dispatched.

Order and payment security

Order

The customer validates their order as follows. The validation entails the acceptance of the present terms and conditions of sale on eusneaker.com The customer interested in an article visible on the site eusneaker.com follows the below process in placing their order.
- Choose the size and colour
- In the basket, verify the order details (colour, quantity, size, price, etc…) with the posibility to modify, to add and delete articles.
- During the first order, complete the customer account registration form with a password.
- If the customer is benefitting from a special offer previously knowing the relevant code that is applied to the relevant field.
- Select the payment method, the type of delivery, the delivery address.
- Once validated, validation is definitive and irreversible as follows. All orders validated lead to a payment obligation.
- An email of confirmation of your order is sent as final sale proof after the receipt of the full amount (which is not a deposit payment). The Products are reserved for 7 days..

Any validated order results in a payment obligation.

The transfer of ownership of the products sold by eusneaker.com in favor of the Customer, will occur only after full and proper payment by the latter, and this whatever the delivery date of the products. The retention of title clause does not prevent the risk of loss or deterioration of the goods to be borne by the Customer as soon as it is delivered at home or withdrawn in relay.

It is the Customer's responsibility to verify the accuracy of the order and to report any errors immediately.

Payment

Payment by credit or debit card
The Customer shall provide the number of his / her bank card associated with the expiry date and the security code.
Finally, he validates his order by clicking on the "Confirm" button. In order to secure the payment, in some cases confirmation of the payment is made only after entering a 3D-Secure code provided by the bank. By checking the Remember box, the Customer agrees that the credit card number associated with the expiry date will be retained for future purchases.

Payment Verification

eusneaker.com checks all orders that have been validated on its site. These controls aim to protect eusneaker.com from abusive practices: identity theft, payment fraud. The services of eusneaker.com will be required to ask any Customer, all the parts necessary to unblock the order: proof of address and identity of the customer, etc ...

If these parts are not received within 7 days, the order will automatically be canceled.

Any receipt of non-compliant documents will also result in the cancellation of the order.

Security of payments


In order to ensure security of payments, the eusneaker.com website uses a secure payment service. This service integrates the SSL security standard. The confidential data (the 16-digit bank card number, the expiry date and the security code) are directly transmitted encrypted on the server of the bank without passing on the physical media of the eusneaker.com servers. When the order is validated, the payment request is routed in real time to the secure payment manager. The latter sends an authorization request to the bank card network. The telepayment manager issues an electronic certificate which will be proof of the amount and date of the transaction.

Identification

The Customer who has already made a purchase on the eusneaker.com site can choose a password that will allow him / her to re-fill the forms prior to placing the order.
The Customer already registered is recognized on the site as a customer of eusneaker.com The password of the client of eusneaker.com is strictly confidential and personal. Under no circumstances should it be disclosed or communicated to anyone.
In the event that the eusneaker.com customer loses or forgets his / her password, it is his / her responsibility to promptly notify the eusneaker.com site manager at admin@ eusneaker.com who will issue a new password within 48 hours, which will automatically replace the old one. In order to facilitate the identification of the Client by the simultaneous provision of the e-mail address and the password, the Customer expressly authorizes eusneaker.com to deposit on the customer's hard disk a file called "cookie" Unique purpose of facilitating said identification.

Delivery


The PO Box addresses are not delivered.
The delivery times indicated are based on the date of order and are presented in working days (Saturday, Sunday and public holidays are not taken into account in the calculation of delivery time). In case of force majeure, eusneaker.com can not be responsible for the delayed delivery.
eusneaker.com offers several delivery modes which are automatically selected according to the products put in the basket. They are visible on the payment page.
In one order with several products, the customer can have 2 different delivery modes and he will receive 2 separate packages according to the delivery.

Products from the Turkey warehouse

Delivery by Standard Post
Delay: 14-21 days from despatch.
Shipping Cost: free

Delivery by Express UPS or DHL
The delivery time and Shipping Cost calculated based on the delivery address that the customer will find on the secure payment page

Moneyback guarantee


To be accepted, returns must meet the following specifications:
- The product (s) must never have been worn outdoors. The product (s) (s) is (are) to be in new condition,
- The returned product (s) must correspond to the product (s) delivered,
- The product (s) is returned in its original packaging in good condition (box of shoes not taped), all in a package properly closed,
- The product (s) is (are) returned within 30 days of receipt of the order,
- Empty packaging will be refused for any exchange or refund,
- Follow the procedure below.

Any customer can exercise a right of withdrawal according to the European directive 2011/83 / EU for all articles purchased on the site eusneaker.com It must do so within 14 days from the receipt of the order by the client himself or a third party he has mandated. It must imperatively have sent by mail or by mail, within this period, possibly via the following completed form:
For the attention of eusneaker admin@eusneaker.com

The customer will then be refunded upon return of all products in the order in new condition, in their original packaging (a check will be carried out systematically), including delivery costs (excluding additional costs arising from the fact that the customer has chosen, if necessary, a type of delivery other than the least expensive type of standard delivery offered by eusneaker.com The costs of return will be borne by the customer. This return will be made without undue delay and in any event no later than 14 days from the receipt of the withdrawal form.

Returns address: Sinanpaşa mahallesi Sinanpaşa iş mrk. Zemin Kat No:67/26 Beşiktaş,İstanbul/TURKEY

Returns due to "REFUSED" :

You have refused your consignment on delivery.Once we have received and accepted your consignment,a credit note will be put in your customer account in the 72 hours following receipt of your consignment. You can request the cancellation of your credit note and its refund directly in our CUSTOMER SERVICE section.


Cookies

Eusneaker.commeasures the number of page views, the number of visits and visitor activity on the site and how often they return using cookie technology.
A cookie does not identify the Customer. It records information relating to the navigation of the Customer's computer on the eusneaker.com site (the pages consulted, the date and time of the consultation, etc.) and to be able to read them during subsequent visits.
Data collected by cookies are strictly for internal use only and are never transmitted to third parties.

The use of cookies, clean or third parties, not necessary for the operation of the site requires an express consent of the Client. The manifestation of the consent or the opposition to the use of cookies is done by a setting of the browser in an appropriate way.

Some cookies known as "advertisement cookies" allow to follow the navigation of the Client and to record the products seen, then within 90 days of presenting banners advertising related or not, with the navigation past. These cookies are linked to the Customer's internal profile (without being able to identify it). They also require your express consent in the same way as indicated above